How we collect, use, and protect your personal information.
Your privacy matters deeply. This practice handles sensitive personal information with the highest standard of care, discretion, and respect — consistent with our therapeutic values and our legal obligations.
This Privacy Policy applies to Third Culture by Milenne Cervi, a bilingual intercultural therapeutic consulting practice operated by Milenne Cervi, based in Cape Town, South Africa, serving clients online worldwide and in-person in Cape Town.
For the purposes of applicable data protection law, Milenne Cervi is the data controller responsible for your personal information.
Third Culture by Milenne Cervi
Cape Town, South Africa
hello@thirdculturebymilenne.com
+27 76 920 2866
We collect only the personal information necessary to provide our services. This may include:
Given the therapeutic nature of this practice, we may process sensitive personal data including information about your mental and emotional health, relationships, cultural identity, migration history, and family circumstances. This information is handled with the utmost discretion and processed only on the basis of your explicit consent.
This website does not currently use analytics or tracking software. Basic technical data (such as browser type and approximate location) may be logged by the web hosting provider. See Section 10 (Cookies) for details.
We use your personal information only for the following purposes:
We do not use your information for marketing, profiling, or automated decision-making. We do not send unsolicited communications.
We process your personal data under the following legal bases, depending on the nature of the information and the applicable jurisdiction:
Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing already carried out.
Everything shared in sessions is treated as strictly confidential. Confidentiality is a core professional and ethical commitment of this practice.
Confidentiality may only be broken in the following exceptional circumstances, and only to the minimum extent necessary:
In any such situation, you would be informed wherever possible prior to any disclosure.
We do not sell, rent, or trade your personal information. We do not share your information with third parties for marketing purposes.
Limited data sharing may occur only in the following circumstances:
All third-party tools used in this practice are selected with privacy in mind and are used in accordance with their respective data protection agreements.
We retain your personal data only for as long as necessary for the purposes for which it was collected, and in compliance with our professional and legal obligations.
After the applicable retention period, personal data is securely deleted or permanently anonymised.
Depending on your country of residence, you may have some or all of the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data, where we are not required to retain it by law.
Request that we limit how we use your data in certain circumstances.
Receive your data in a structured, commonly used format (where technically feasible).
Object to processing based on legitimate interests.
Withdraw consent at any time where processing is based on consent.
Lodge a complaint with the relevant supervisory authority in your country.
To exercise any of these rights, please contact us using the details in Section 13. We will respond within 30 days. We may need to verify your identity before processing your request.
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include:
No method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you as required by law.
This website currently uses only essential functional cookies — specifically, a cookie to remember your language preference (English or Portuguese) between visits. No tracking, advertising, or analytics cookies are used.
You can clear cookies at any time through your browser settings. Disabling cookies will not affect your ability to use this website, though your language preference will not be saved.
If analytics or third-party tools are added to this website in future, this policy will be updated and a cookie consent mechanism will be implemented.
Our services are intended for adults (18 years and older). We do not knowingly collect personal information from individuals under 18 without verified parental or guardian consent.
In the context of parental consultation services, information relating to children may be discussed. In such cases, only the minimum necessary information is recorded, and it is handled with the same level of confidentiality and care as all other client data.
We may update this Privacy Policy from time to time to reflect changes in our practice, technology, or legal requirements. The date of the most recent revision is shown at the top of this page.
Where changes are significant, we will take reasonable steps to notify existing clients. Continued use of our website or services after any changes constitutes acceptance of the updated policy.
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact:
Third Culture by Milenne Cervi
Cape Town, South Africa
hello@thirdculturebymilenne.com
We aim to respond to all privacy-related enquiries within 30 days.